Ultimate Service: The Complete Handbook to the World of the

ISBN: 0131753576

Author: Stiel, Holly

Condition: new

The complete handbook for the world of the concierge. This book was written from first hand experience and addresses all situations involving a hotel concierge from the philosophy to the the paper clips. It is a comprehensive guide to the hotel concierge. It can be used as a textbook or for training purposes as it has lesson plans and workshhets included.