Implementing Service Quality Based On ISO/IEC 20000

ISBN: 1849284423

Author: IT Governance Publishing

Condition: New

Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.