{"product_id":"how-hard-is-it-to-be-your-customer-using-journey-mapping-to-drive-customer-focused-change","title":"How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer Focused Change","description":"\u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 1941688640\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e Jim Tincher\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e New\u003c\/p\u003e\u003cp\u003eLearn how to create journey maps that actually get resultsNearly two out of three journey maps fail to drive customer-focused change. Find out how to make your initiative successful, and avoid the pitfalls that doom so many others, with this authoritative new book.With insights from dozens of CX pros, extensive research, and real-world case studies and examples, How Hard Is It to Be Your Customer will help you understand why some maps drive action leading to an improved customer experience, greater customer loyalty, and impressive ROI--while others just gather dust on a shelf.\u003c\/p\u003e","brand":"Miakarts Books","offers":[{"title":"Default Title","offer_id":49683164627184,"sku":"NEW1941688640","price":79.2,"currency_code":"USD","in_stock":false}],"url":"https:\/\/ethereallybeautiful.com\/products\/how-hard-is-it-to-be-your-customer-using-journey-mapping-to-drive-customer-focused-change","provider":"Ethereally Beautiful","version":"1.0","type":"link"}