{"product_id":"difficult-conversations-how-to-discuss-what-matters-most-by-1","title":"Difficult Conversations: How to Discuss What Matters Most by","description":"\n        \u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 0143118447\u003c\/p\u003e\n        \u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e Stone, Douglas\u003c\/p\u003e\n        \u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e new\u003c\/p\u003e\n        \u003cp\u003eThe 10th-anniversary edition of the New York Times business bestseller-now updated with \"Answers to Ten Questions People Ask\"We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: Decipher the underlying structure of every difficult conversation Start a conversation without defensiveness Listen for the meaning of what is not said Stay balanced in the face of attacks and accusations Move from emotion to productive problem solving\u003c\/p\u003e\n        \u003cul\u003e\u003cli\u003e\u003c\/ul\u003e\n        ","brand":"Miakarts Books","offers":[{"title":"Default Title","offer_id":49672625717488,"sku":"NEW0143118447","price":17.18,"currency_code":"USD","in_stock":false}],"url":"https:\/\/ethereallybeautiful.com\/products\/difficult-conversations-how-to-discuss-what-matters-most-by-1","provider":"Ethereally Beautiful","version":"1.0","type":"link"}