{"product_id":"customer-service-training-101-second-edition","title":"Customer Service Training 101, Second Edition","description":"\u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 0814416411\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e Evenson, Renee\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e New\u003c\/p\u003e\u003cp\u003eYour service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include \"How Do I Measure Up?\" self-assessments, and \"Doing It Right\" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.\u003c\/p\u003e","brand":"Miakarts Books","offers":[{"title":"Default Title","offer_id":49681188651248,"sku":"NEW0814416411","price":27.54,"currency_code":"USD","in_stock":false}],"url":"https:\/\/ethereallybeautiful.com\/products\/customer-service-training-101-second-edition","provider":"Ethereally Beautiful","version":"1.0","type":"link"}